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CASE STUDY

Continuity Through an Acquisition

How SuiteSciens kept Lyft's inherited NetSuite environment stable and governed through acquisition integration, from entity consolidation to controls and multi-year operational support.

Client Lyft
Engagement window April 2019 to February 2022
Engagement scope Multi-year NetSuite operational and governance support during Lyft's post-acquisition integration of Motivate
Work covered Entity consolidation, controls and compliance support, purchase order approval workflows, inventory cleanup, operational enhancements, and documentation
2019-2022
  • Six entities consolidated
  • Approval workflows built and tested
  • SOX & GRC requirements supported
  • Inventory and operational issues resolved
  • Finance operations kept stable and governed

the situation

When Lyft acquired Motivate, it inherited a NetSuite environment.

The acquisition transferred responsibility for an ERP environment supporting bike-share operations across multiple subsidiaries and locations. Maintaining stability during integration required institutional knowledge, stronger controls, consistent operational capacity, and clear ownership of the environment.

SuiteSciens had already supported the Motivate NetSuite environment before the acquisition, allowing Lyft to retain a team that already understood the system rather than starting over. That continuity proved especially valuable during the period when ERP environments are typically at their most vulnerable.

That continuity mattered most at the moment it is usually lost.

The knowledge of that environment was already with SuiteSciens.

why it matters

Most NetSuite firms are easiest to value when they are building something new.

This engagement is the opposite. The value was protecting and improving an environment Lyft already depended on, through acquisition integration, controls, and multi-year operational support, with one team that knew the system.

For a CFO or controller, that is the more durable form of partnership: capacity that scales with the business and judgment that stays consistent.

When Lyft's strategy later moved the business off NetSuite, SuiteSciens supported that transition cleanly as well.

The job was to protect Lyft's finance operation, not to hold the client on a platform.

The work

SuiteSciens provided ongoing monthly capacity.

Rather than treating the engagement as a series of disconnected projects, SuiteSciens provided consistent operational capacity that preserved system knowledge, supported governance, and absorbed the integration work generated by the acquisition, including:

01

Entity consolidation

Entity consolidation across 8D Technologies, Minnesota, Jersey City, Massachusetts, Motivate International, and operations in Canada.

02

Layered purchase order approval workflows

Layered purchase order approval workflows, including role permissions, bundle deployment, testing, and production support.

03

Controls and compliance support

Controls and compliance support connected to SOX and GRC needs, including change management process support and the documentation that backs it.

04

Operational inventory resolution

Operational inventory resolution, including in transit inventory cleanup, spare parts management, transfer order support, and zero rate purchase order functionality.

05

Technical documentation and support

Technical documentation, sandbox refreshes, testing, year end close, 1099 support, and the steady stream of operational requests that keep an environment current.

the outcome

For nearly three years, Lyft's inherited NetSuite environment stayed stable and governed.

That stability allowed Lyft to integrate the acquired business without making NetSuite another source of disruption. Six entities were consolidated, approval controls were implemented and validated, inventory and operational issues were resolved as they arose, and financial close activities continued without the ERP system becoming the problem.

The relationship endured because SuiteSciens provided continuity. One team retained the institutional knowledge, managed the operational backlog month after month, and kept the inherited environment dependable until Lyft ultimately transitioned away from NetSuite.

  • Six entities were consolidated and an acquisition was integrated around it.
  • Approval controls were built and tested.
  • Inventory and operational issues were resolved as they surfaced.
  • Close ran without the system becoming the problem.
client testimonial

"SuiteSciens supported our NetSuite environment while it was the right platform for our business. When our strategy moved us off NetSuite, they supported that transition too. That is the kind of partner you want managing a critical finance system. One whose interest is the business, not the platform."

Niall Pope
Lyft

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