Case Studies

SuiteSciens is results-oriented and client-focused.

We’ve guided our clients through numerous pivotal stages in their companies’ development.

Years as Motivate's trusted NetSuite administrators
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Kenneth Ezeadichie, CPA
CFO, Motivate
5/5
We consistently rely on SuiteSciens for both strategic and tactical help, and they never fail to deliver. We’ve been working with them for many years and they have become one of our most trusted advisors, not to mention their impeccable technical work. When Motivate decided to launch Citibike, the project had a pretty rough start before SuiteSciens came along. They provided reliable support and exceptional service that allowed us all to be more productive and effective. I would wholeheartedly recommend SuiteSciens to any business leader who is looking to get the most from the ERP.

Case Study - Motivate Inc.

Motivate International Inc. had the strategic vision to launch one of the biggest bike share systems in the world, Citibike. However, their disconnected systems created a lot of waste in their operational process that made achieving a successful launch extremely difficult. The company had separate systems to handle accounting, procurement, and client relationships. Those software systems were not integrated and people on the same team were using different systems based on their role. There was no one source of truth and no one had the whole picture of where the project was and how it was really doing. This led to a lot of frustration for the stakeholders. With no clear map of what was happening with each business function involved in the project, the management team was making decisions with no clear data to lead their way – which seldom led to a good outcome.

The Solution

After an assessment of the project to identify the blockers, SuiteSciens rolled up its sleeve to plan and implement the project. Our team filled in whatever gaps were necessary to have a smoother transition to the finish line. We assumed the role of internal Project Manager and coordinated all internal efforts necessary. We also became the internal data Czar, reformatted data for all of the departments, and developed custom records and reports. This allowed all of the business functions to be fully integrated and communicate seamlessly with each other, reformatting data for all departments and trained all users in preparation for go-live. The SuiteSciens consultants also served as subject matter experts in different areas such as risk and compliance, project management, system customization, and workflow implementation. Lastly, we trained all necessary personnel on how to effectively use their new NetSuite dashboard to better plan and make decisions.

The Results

We successfully helped launch the largest bike share system in North America in tandem with a successful NetSuite implementation. Anyone who has experience with projects of that magnitude knows how difficult they are to pull off, especially in tandem with another project as large as NetSuite implementation. SuiteSciens had to ensure that the whole project ran like a well oiled machine. Motivate was so pleased with our work that after the project, they brought us back to be their primary NetSuite provider. We’ve been going strong for 8 years and counting.

We have since guided them through multiple NetSuite enhancement initiatives as their strategic partners and NetSuite developers. Some of the improvements that we’ve implemented for them have allowed them to thrive as a company. These improvements include: real time access to inventory data across locations using custom reports, controls related to the supply chain process using custom scripts and workflows to drive approvals, tailored financial reports to improve visibility and aid in corporate decision making, and many others.

Kevin Williams
CFO, Davenport Group
5/5
SuiteSciens has been great! They have helped us to consider our options within NetSuite and provide guidance on how to reconfigure our data to drive more meaningful reporting. The team possesses a deep understanding of NetSuite and has taken the time to understand our business and guide us through system configuration that will help us to manage our business.

Case Study - Davenport Group

In May 2021, Davenport Group implemented NetSuite, an integrated cloud-based business management software suite. However, the company encountered several challenges during the implementation process. When Kevin Williams joined Davenport Group in September 2022, he realized that there were critical issues within NetSuite that needed to be addressed. Specifically, the challenges revolved around reporting capabilities.

Davenport Group faced difficulties in generating detailed financial reports that would allow them to analyze their business effectively. The income statement and balance sheet were only available at a consolidated level, lacking the necessary granularity for in-depth analysis. Moreover, the company struggled to perform monthly comparisons on a year-over-year basis and lacked detailed segment-level reporting.

The Solution

To address these challenges, Davenport Group decided to seek the expertise of a consultant and chose SuiteSciens. SuiteSciens specializes in providing guidance and support for NetSuite implementations, data configuration, and reporting enhancements. They worked closely with Kevin Williams and his team to identify the options available within NetSuite and reconfigure the data to meet the company’s reporting requirements.

 

SuiteSciens guided Davenport Group in reconfiguring their segment reporting, enabling them to view the income statement by segment and access product-level details for improved analysis. Additionally, SuiteSciens assisted in updating the tags within the recently implemented travel management system to enhance reporting accuracy and relevance.

The Results

Working with SuiteSciens yielded significant benefits for Davenport Group. The key advantages included:

  • Enhanced Reporting Capabilities: Davenport Group can now generate income statements by segment and gain access to detailed product-level information, empowering them with the necessary insights to analyze their business performance effectively.

     

  • Flexible Consultation and Support: SuiteSciens provided exceptional customer service, allowing Kevin Williams and his team to contact the consultants at any time. Whether it was through regular weekly calls or ad hoc meetings, SuiteSciens was readily available to address questions, offer guidance, and promptly respond to any concerns or thoughts.
  • Collaborative Partnership: The close working relationship between Davenport Group and SuiteSciens fostered a strong partnership. SuiteSciens consultants demonstrated their commitment to the project’s success by investing extra hours and accommodating the client’s schedule, leading to a positive and productive engagement.

  • Future Growth and Reporting Alignment: SuiteSciens also assisted Davenport Group in aligning its long-term growth goals with the NetSuite configuration and reporting capabilities. By considering the company’s future reporting requirements, SuiteSciens helped ensure that Davenport Group’s reporting capabilities would continue to support its expanding operations.

Davenport Group faced challenges during the implementation of NetSuite, but their collaboration with SuiteSciens helped to resolve those challenges. Moreover, SuiteSciens proved to be a dependable partner for Davenport Group, providing ongoing support and guidance to help them improve their reporting and data configuration processes.

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