There are quite a few questions that fall into this category. How much time do you have to get the ERP system up and running? What level of support are you looking for from your implementation partner? You want to make sure the system can be ready for use when you need it, and that any issues you may have can be solved quickly.
Your company is in for a big change. It will take significant time and resources, initially, for everyone to get used to this change. That makes developing and delivering a training program for your new ERP system something that should be done early in the process.
It’s also good to ask your implementation partner if any advanced training is available. Sending a few employees for in-depth training will create an on-premises support staff that can react more quickly to help with issues.